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27 September 2005 @ 09:26 pm
Tower of Stupid  
The Serenity soundtrack came out today.  Having seen the movie twice, I know it's worthwhile.

*looks at my cat*  Kaylee, get the ship ready for Impulse Buy.

OK, that joke worked better out loud.  And when it was a Star Trek reference.  Oh well.

Anyway, I did some research with both the Internet and my phone.  Best Buy has it for $13.99 -- but not in stock.  Circuit City has it for $13.99 -- but not in stock.  Amazon has it for $13.49 -- but no local presence exists.  Wait, scratch that - Target is Amazon.  Same price, no stock.

Tower Records has it for $18.99, on sale for $15.99.  Do they have it in stock?  Not only do they, but they've got 19 copies!  Plus, we're already planning to have dinner near them.  It's a little more expensive, but A) it's actually there, and B) no shipping costs.  I have them hold a copy for me.

So we go.  Upstairs register.  Only one person in line - we wait.  Got to counter - got a CD on hold.  He gets it.  He rings it up.  That'll be $20.56, sir.

Excuse me?
It's $18.99 plus tax.
No, it's on sale.  Tower has it online for $15.99.
That's different.  It's a different system.
Price match it.
I'm sorry, I can't do that.
Look, I'm not asking you to price match Amazon, who, incidentally, has it for $13.49.  I'm asking you to price match yourselves.
I can't.  Would you like me to get a manager?
No, I'll order through Amazon.

Haven't done so yet.  Still kinda hoping I'll see it in the Torrents somewhere.  But still - what the hell?  They can't even price match their own company?  Something is seriously wrong with that...

Side note:  Tower is the only company online that sees an SRP of $18.99 for this disc.  Everybody else that lists it shows it as $17.99.  Tower inflated the list price so they could charge more.  I'm gonna be avoiding giving them my money for a while...
Idtechnomonkey on September 28th, 2005 01:22 pm (UTC)
I knew I was forgetting somebody!
I keep forgetting DeepDiscountCD exists. Which is strange, since I've ordered dozens of things from DeepDiscountDVD over the last several years.

gregcherney on October 11th, 2005 10:14 pm (UTC)
Customer service
This happens to be one of the things that pisses me off. Companies have gotten so large that customer service is non-existent.

Claes Fornell, a University of Michigan Professor states: “They just don’t have much sense of how to keep customers satisfied… When consumers have no choice, (and) when they can’t penalize companies for bad service, there’s no incentive for the supplier to improve service.”