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Id
02 January 2007 @ 08:18 am
Switched hard drives, still having the same problem. The technician jumped from the easiest answer to the second easiest answer with just as much accuracy. No wonder they didn't fight me on the service cost yesterday.

But now I get an even more fun argument - I get to convince them that this is still their problem, despite it having been paid for and leaving the store.
 
 
Id
02 January 2007 @ 02:41 pm
Well, the good news is that I spoke to a Fry's supervisor, and convinced him that the job needs to be done right.  He even understands that I'm not necessarily looking for an easy solution: I told him "I know a part is going bad - I gave it to you so you could tell me which part I need to replace!"

The bad news is that in order to make sure it's going to be done right, the supervisor is going to assign it to either his best tech or himself -- which means I have to wait for one of those guys to be available.  His words: "If I have to do it myself, I'm off on Thursday, and I'll do it then."

So it's back to the waiting game.  He begged me to give him until Saturday.  I'll call again then.