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24 August 2009 @ 08:47 am
Me: Hey Blockbuster, now that Battlestar Galactica has a boxed set available with the entire series on Blu-Ray, when will you be adding that to your options so I can see the whole series in hi-def? I see you have season 4.5 available, but I want the rest too.

Blockbuster customer service person #1: I understand you want to add Battlestar Galactica season 4.5 to your queue. Here's a step by step explanation of how you do that...

Me: No, I've got over 700 items in my queue, I know how it's done. I want the option of adding BSG seasons in a format that you don't currently have available. How do I go about this?

Blockbuster customer service person #2: As a personal follow up, I will be sure to forward a report to our online movie buyers to have copies of "Battlestar Galactica [2004]: Season 4.0" in BluRay format and be added in our movie library as quickly as possible.

Me: Thanks! Will you please also request your movie buyers pick up BSG seasons 1, 2, and 3, as well as "BSG: Razor" in Blu-Ray? They may only be available in the big boxed set I mentioned earlier, in case that helps.

Blockbuster customer service person #3: I understand that you are requesting for the movie series "Battlestar Galactica [2004] Disc 1, 2, and 3" and "Battlestar Galactica: Razor" in Blu-Ray. Rest assured that I will be submitting your request to our product team. If the movies are "Available" in Blu-Ray we will purchase it and post in our movie library.

Me: As did everyone before you, you misunderstand what I want. YES, I want all discs of Season 4 in Blu-Ray. I ALSO want all discs of season 1, all discs of season 2, and all discs of season 3 in Blu-Ray. Thank you.

That catches us up to this morning. We'll see what their next e-mail says...
Idtechnomonkey on August 25th, 2009 02:27 am (UTC)
Re: Yeah, I know
Well, it helps that you speak fluent English. I suspect there's a language barrier here.