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24 August 2009 @ 08:47 am
Me: Hey Blockbuster, now that Battlestar Galactica has a boxed set available with the entire series on Blu-Ray, when will you be adding that to your options so I can see the whole series in hi-def? I see you have season 4.5 available, but I want the rest too.

Blockbuster customer service person #1: I understand you want to add Battlestar Galactica season 4.5 to your queue. Here's a step by step explanation of how you do that...

Me: No, I've got over 700 items in my queue, I know how it's done. I want the option of adding BSG seasons in a format that you don't currently have available. How do I go about this?

Blockbuster customer service person #2: As a personal follow up, I will be sure to forward a report to our online movie buyers to have copies of "Battlestar Galactica [2004]: Season 4.0" in BluRay format and be added in our movie library as quickly as possible.

Me: Thanks! Will you please also request your movie buyers pick up BSG seasons 1, 2, and 3, as well as "BSG: Razor" in Blu-Ray? They may only be available in the big boxed set I mentioned earlier, in case that helps.

Blockbuster customer service person #3: I understand that you are requesting for the movie series "Battlestar Galactica [2004] Disc 1, 2, and 3" and "Battlestar Galactica: Razor" in Blu-Ray. Rest assured that I will be submitting your request to our product team. If the movies are "Available" in Blu-Ray we will purchase it and post in our movie library.

Me: As did everyone before you, you misunderstand what I want. YES, I want all discs of Season 4 in Blu-Ray. I ALSO want all discs of season 1, all discs of season 2, and all discs of season 3 in Blu-Ray. Thank you.

That catches us up to this morning. We'll see what their next e-mail says...
fuzzygondol: auntie cynthiafuzzygondol on August 24th, 2009 04:34 pm (UTC)
don't forget to ask for season 2.5, otherwise you'll be sorely disappointed when they don't order that as well ;-)

I love BSG... I'm almost done with season 3. So good!
Idtechnomonkey on August 24th, 2009 04:46 pm (UTC)
Yeah, I know
The good news is, it won't matter. The only way the earlier seasons are available right now is in the big honkin' full-series boxed set, so if they get it at all, they'll get it all at once. I just don't know if they'll bother to get it at all.

And YES, the show's amazing! I started watching it about 2.5ish, and was watching from there to the end. Want to buy the series on BD, but it's currently financially unfeasible, so I'll have to settle for renting for the moment -- if Blockbuster lets me! =/
DragonPookiedragonpookie on August 25th, 2009 02:00 am (UTC)
Re: Yeah, I know
And here I sit banging my head on the desk thinking, "...and here I am, unemployed. I could work circles around these idiots".

Idtechnomonkey on August 25th, 2009 02:27 am (UTC)
Re: Yeah, I know
Well, it helps that you speak fluent English. I suspect there's a language barrier here.
egheaumaen on November 18th, 2009 12:19 am (UTC)
And With That, He Disappeared
Idtechnomonkey on November 18th, 2009 06:10 pm (UTC)
Oh yeah!

Hey, speaking of disappearing from LJ for a while, where've your posts been? =)