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06 August 2002 @ 04:22 pm
The conversation  
Technomonkey: I've had to call XBox customer service four times to get a damn box so I could ship you my XBox. It finally arrived yesterday. THERE'S NO SHIPPING LABEL IN IT.

Customer Service: Please hold while I check your account.

[FIVE MINUTES PASS. This isn't an exaggeration - I've got a timer on my phone, and I was watching.]

CS: If there's no shipping label in there, I'm gonna have to send you a new box.

TM: NO. Give me your fucking address; I'll ship it myself.

CS: Here it is. [gives address]

TM: You know, if you'd done that in the first place, I could have had the damn thing BACK FROM YOU a month ago.

CS: Sorry about that.

[click]
 
 
 
Kurt Onstadspeedball on August 6th, 2002 04:51 pm (UTC)
Wow.
I don't think I've ever seen you that pissed before. It's understandable that you are pissed, although I would try my best not to take it out on the CSR's you reach. Chances are pretty good that they're not actually even Microsoft employees, and have very little power regarding what they are and are not allowed to do.

What I would suggest you do is try your best to convey this story to anyone higher up at Microsoft (specifically their XBox division), and let them know how unhappy you are with their customer service. It may be difficult to find the correct email address, but if you do, and get it up high enough, chances are pretty good of someone doing what they can to rectify the situation...

Kurt