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31 December 2006 @ 05:18 pm
I'm proud of me  
Guess I posted my year-in-review a bit prematurely...

This morning, at around 10:
Me: Hi, Fry's? Just wanted to check on the status of my computer.
Tech: Looks like we haven't started it yet.
Me: What? I was told I'd have a call with the diagnosis in three days.
Tech: Usually it takes three to seven days, sir.
Me, after some back-and-forth: I'm really upset about this - Hector lied to me.
Tech: Let me talk to my supervisor. (pause) The supervisor says we'll get to it today.
Me: Thanks!

This afternoon, around 12:30:
Me: Hi, Fry's? Just calling to check the status of my computer.
Tech: It's a software problem.
Me: That's impossible. I deleted the partition, reformatted the drive, and reloaded Windows fresh. There is no software, it can't be a software problem.
Tech: I don't know what to tell you. We ran our diagnostics on the hardware and it passed them. It's a software problem.
Me: No, it's not. It is absolutely impossible for it to be a software problem. It simply can't be.
Tech: What do you want to do, sir?
Me: I want you to determine what the problem actually is.
Tech: I did. It's software.
Me: No, it's not. Tell you what. Do this: Format the hard drive, and reinstall Windows. I know you can't do that without my software code, but hear me out. Test it again on your installation of Windows, and when you're done, format the drive. I'll reinstall again later.
Tech: That'll be an additional $70.
Me: I'm already paying $70 for a diagnosis, and you've given me a faulty one.
Tech: Why don't I put you on with the supervisor.
Me: OK.
Supervisor: Sir? It's a software problem.
Me: No, it's not. Let me propose what I proposed to the tech.
Supervisor: That'll be an additional fee.
Me: How about this? If you do that process, and it turns out it was a software problem, I'll pay the additional $70. If, however, you do that process and it turns out to be a technician that's being lazy with their diagnosis, I don't want to pay for that.
Supervisor: That sounds fair. Can I get your driver's license number to notate the authorization?
Me: As long as you also notate the terms of the extra charges.


About ten minutes ago:
Me: Hi, Fry's? Just checking on the status of my computer.
Tech: They're still working on it. They tried reloading Windows and it kept crashing on them. They're running diagnostics on the hard drive now, and it takes some time.
Me: OK. It it safe to say they've determined that it's not a software problem?
Tech: I think that's safe to say, sir.
Me: Thank you!


Next step? Arguing with them about the bill once I arrive because the supervisor didn't notate what he said he would. I really should have gotten everybody's name in the process.... Still, that's a much better job of negotiating than I'd have been capable of a year ago, and I blame Toastmasters.

Yay me!
 
 
 
darkveggiedarkveggie on January 1st, 2007 10:45 pm (UTC)
hey joel,
i'm john, the director of out of context from the school of hard knocks, i.e. Caltech. glad to see another kindred a cappella spirit in the blogosphere.
my HD failed in april of this year - it turned out to be a software problem with a hal.dll file, which didn't always get replaced with windows reinstalls. i had to recover my HD with a linux boot disk which used valid HD-reading .dlls , put the contents of my important stuff in an online server, and format the HD and give up on the rest. i think that's the easier path, although you might lose some data, if your HD itself is functioning. hope this helps and that your computer gets better.
in other news, the yale shades are coming to caltech on the 10th of january, thought u might be interested or at least stick it in some a cappella news e-mail somewhere. =]

happy new year!

- john

Idtechnomonkey on January 2nd, 2007 04:31 pm (UTC)
Hi John!
I'm honored to see ya here! Sadly, the problem didn't get resolved with a re-partition/re-format/re-install of C, nor did it get solved with a change of what drive the OS lives on. I'm bringing the system BACK to Fry's today to get them to open their eyes a bit and hopefully get it actually resolved. I'm back to my original theory -- Motherboard or CPU.

Meanwhile, have you been watching my MySpace blog? I did a post in November called "Best Kept Secret, Part 2" in which I gave probably the best e-address you can have on your mailing list. Betsy Hanger is the SoCal CASA ambassador who keeps track of the SoCal CASA events, and she sends out a calendar once or twice a month. No clue how big her readership is, but I know that I'm on her list. =) I'll happily let all my friends know about the show as well (and I really do appreciate you telling me about this - please continue!), but you'd probably be better off telling her when you're having shows and/or when special guests are coming.

(Meanwhile, if you have a MySpace page, please subscribe to the blog so I know somebody's reading! For the moment, I have one a cappella group and my wife subscribed, so I'm pretty much writing for myself. It can be discouraging.)

(And if you don't have a MySpace page, you should consider changing that. It's a great promotional tool for the group. =) )

I was sorry to hear that OOC pulled out of the ICCAs this year - mind if I ask what prompted that decision?
Idtechnomonkey on January 2nd, 2007 04:44 pm (UTC)
Quick question
Where on campus, and at what time, will the Shades be performing?
darkveggiedarkveggie on January 2nd, 2007 11:28 pm (UTC)
Re: Quick question
quick answer:
Jan 10th, 7:30-9 pm Dabney Hall on Caltech campus, w/ OoC opening.

this is pretty well confirmed but not completely final.