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28 November 2005 @ 11:10 pm
UPS is dumb  
Made a mass order of some software with several of my classmates.  Neat software, tooTwo pieces of it.  Got a great deal on them from ordering 16 copies directly from the company that makes them, and away we went.

Got a tracking number via UPS.  Checked it - it's scheduled to arrive on Tuesday, 11/22.  No problem.  I've had conversations with the UPS guy in the past, who has said that if we ever expected a delivery to just sign the back of one of these post-it forms that he handed me a stack of, and stick it to the door.  He'd then use that as the signature, and leave the package where I could find it.  I e-mail my classmates and let them know when to expect the software, so they know I didn't just take all their money and run.

So 11/22 comes, and I leave a signed post-it form on the door.  No word.  NP, it's the holidays, and I can cut him some slack.

11/23 comes.  I leave the same note on the door.  Come home for lunch, and find a second post-it on top of the first:  Sorry, signature needed in person.  A little annoying, but considering the box is probably worth about $4,400 with student discount and major deals ($20,800 without), I completely understand.  There's a phone number to call to see the next step.  I call.

Here's where things get hairy.

Scheduled for redelivery on Friday 11/25.  Again, makes sense - Thursday is Thanksgiving.  I won't be around anyway.  Automated system gives me an option, though -- I can pick it up in person today!  Well, I have a chiropractic appointment at 6, so I don't see that being a big problem.  I tell it to go for it.  It says someone will call to arrange the details within the hour.

Someone calls within the hour.  The package will be available between 8 and 8:30.  No can do - my appointment is in Laguna, there's no way I'll make it back in time.  I tell her to change it back to delivery on Friday, since we'll actually be home for it.  She says OK.

Friday comes.  Friday goes.  No delivery.

Saturday comes.  I'm getting antsy.  I call the number again.  Demand to talk to an operator.  The operator says that it's being held at the office for me.  What?  Yeah, that was scheduled since you called on Wednesday.  Needless to say, the office is closed until Monday.  I get the address and hang up.  I e-mail my classmates.  They're being very patient with me, but really - our anatomy lab final is this Thursday, and it'd be nice to have the anatomy software to study from beforehand...  I promise I'll get the software at lunch and distribute it to them

Today (Monday) arrives.  We get out of class early - it's 9:30 and the next class is at 10.  According to Google Maps, it'll only take about 10 minutes to get to and from the UPS office, so I risk it and go.

First off, never do that.  If you're in a hurry, the last place you want to go is a UPS central distribution office.  There's a line.  There's always a line.  OK, the last few times I went there wasn't, but that was a different office, and I wasn't in a hurry.  Murphy predicts otherwise in situations like this.

So I wait in line.  I get to the front, and tell them I'd like to pick up my package.  They look it up, and look at me like I'm an idiot.  It's on the truck - they tried to deliver it less than an hour ago, but nobody was home.  What?  They make a call to Cust. Service, since they can't look it up there.  Seems someone called on Friday and cancelled the pickup.  (Go back and check - nobody called anybody about this package on Friday, and that directly conflicts with the info I got on Saturday.)  OK, you know what?  Just get the box here tonight, and I'll make a special trip.  They call the driver and arrange it, I get back to class late.

The good news is that I finally have the box.

The bad news is that it's only half the software -- apparently this one still isn't yet released.  They're gonna ship it to me free of charge when it is (and that one's not necessary for this upcoming final exam), but it does mean we get to go through this process again.

At least this time I know what I'm doing.  If I'm gonna be home, do nothing and let it arrive.  If there's even a chance I'm not, tell them to hold it then shut the heck up and don't change my mind.
 
 
 
Fred 2.0lqc on November 29th, 2005 07:47 am (UTC)
I totally relate, I've had two packages try and be delivered in the last two weeks. I've gotten used to get a note, call up, put it on hold, go to Cerritos at 8am (get there before the line builds up) and pick up the package. They won't let me sign and release anymore after they left a package sitting on the front porch in the wide open and it was stolen.

The real issue is these last two packages, both have tried 3 times each. But I wouldn't know this as I didn't get a single notice for either. No special little post-it, no nothing. I found out about the first package when I got a postcard saying it would be returned to sender on the 22nd, guess which day I got the postcard, just guess. And the second package I tracked today only to see that it shipped right away from just over the hill in Baldwin Park and they've already tried 3 times, two before Turkey day and today (don't even know what happened to Friday when I was home).

Almost makes me want to shop for XMas in realtime instead of online. (I said almost, I'm not that insane)
gretchenreegretchenree on November 30th, 2005 07:57 pm (UTC)
Hey, e-mail me. I need something from you! :P
Idtechnomonkey on December 7th, 2005 05:16 pm (UTC)
Ack!
Looks like the LJ-is-being-stupid-and-not-emailing-comments problem hit me. I just got this message from randomly looking at my own posts.

You should put me in your e-mail address book. =)